IT Infrastructure &
Security Engineer

"During my tenure as Director of IT at VaynerX, I had the privilege of working closely with Kelwin on numerous critical IT infrastructure projects. I consistently provided Kelwin with opportunities to showcase his expertise in improving our IT processes, replacing legacy systems with modern solutions, and creating innovative integrations that streamlined our operations. His technical expertise and leadership capabilities consistently impressed me, particularly his ability to drive complex initiatives independently while maintaining exceptional team collaboration. Whether it was overhauling our existing IT systems or developing custom integrations from scratch, Kelwin demonstrated strategic thinking and a hands-on approach to problem-solving that made him an invaluable asset to our organization. What truly set Kelwin apart was his ability to work autonomously on high-impact projects while remaining a collaborative and valuable team member. His contributions to process improvements, system modernization, and integration development directly resulted in significant operational improvements and cost savings across our IT operations. Kelwin proved time and again that he could be trusted with complex technical challenges and would deliver exceptional results."

"Working with Kelwin at VaynerX from Day 1 was truly exceptional, and I had the privilege of mentoring him as he quickly evolved into one of our most valuable IT professionals. His deep knowledge of enterprise IT systems, particularly with Mosyle, Intune, and Google Workspace, helped streamline our entire device management process across multiple time zones, including proactive support for our EMEA operations. What impressed me most was his ability to translate complex technical concepts into actionable solutions that the entire team could understand and implement. Kelwin consistently sought opportunities to improve our IT processes and wasn't afraid to tackle legacy system replacements. He led our critical migration from Freshdesk to Atlassian Service Management, which significantly enhanced our onboarding and offboarding processes by seamlessly integrating the HR system with our ticketing system - a project that involved over 800+ devices with zero downtime. Beyond his technical expertise in automation and scripting, Kelwin demonstrated remarkable independence while remaining a collaborative team player. He created custom integrations for our freelancer workflows and provided comprehensive documentation that enabled our team to maintain complex processes autonomously. His willingness to work across different time zones, mentor junior team members, and provide detailed problem-solving methodologies made him not just a colleague, but a trusted advisor who elevated everyone's performance. Watching Kelwin grow from his first day into a strategic technical leader who could handle high-pressure situations while maintaining the highest standards of service delivery has been one of my proudest mentoring experiences."

"Working with Kelwin has been an absolute pleasure and a testament to his dedication to excellence. What impressed me most was his proactive approach to global support - whenever he spotted an EMEA ticket that needed attention, Kelwin would immediately jump in to provide solutions, regardless of the time zone difference. His commitment to helping our international teams was truly remarkable. When we faced challenges with our EMEA onboarding and offboarding processes, Kelwin stepped up and created a seamless integration specifically for our freelancers. But he didn't stop there - he provided comprehensive documentation and walked our team through complex problem-solving methodologies, ensuring we could maintain these processes independently. His ability to translate technical solutions into clear, actionable guidance while working across different time zones demonstrated both his technical expertise and exceptional communication skills. Kelwin's willingness to go above and beyond, combined with his deep understanding of automation and system integration, made him an invaluable asset to our global operations. His collaborative spirit and technical mentorship elevated our entire team's capabilities."

"On my first day at VaynerX, Kelwin was the first to mentor me regarding our ticketing system. Coming from the Apple Store into my first corporate IT role, I was nervous about the transition, but Kelwin immediately provided comprehensive documentation and hands-on instruction on our MDM systems including Mosyle and Intune. What made Kelwin an exceptional mentor was his ability to break down complex technical processes into manageable steps. He guided me through handling various requests - from simple password resets to complex system integrations - teaching me effective approaches for both in-person and remote support scenarios. Throughout my time working with him, Kelwin consistently offered valuable guidance and shared practical tips on working effectively and proactively. He taught me to anticipate user needs, automate routine tasks, and think about the bigger picture when solving problems. His patient mentoring approach and willingness to share his expertise in scripting and automation helped me grow from entry-level support into a confident IT professional. Kelwin proved to be an excellent mentor during my transition into corporate IT. His technical depth and genuine investment in others' success made him a trusted guide who shaped my approach to IT support."

"Working alongside Kelwin at VaynerX has been an incredibly rewarding experience that significantly shaped my professional development. When I first joined the team, Kelwin immediately took me under his wing and provided outstanding mentorship in navigating our complex IT infrastructure. His expertise with our enterprise systems, particularly Mosyle MDM and Google Workspace administration, was invaluable in helping me understand the intricacies of device management and user provisioning. What impressed me most about Kelwin was his methodical approach to problem-solving and his ability to explain complex technical concepts in ways that made them accessible. He consistently shared his knowledge of automation scripting and workflow optimization, teaching me how to identify repetitive tasks and develop efficient solutions. During our collaboration on various projects, Kelwin demonstrated exceptional patience and thoroughness, always ensuring I understood not just the 'how' but also the 'why' behind each technical decision. His guidance extended beyond technical skills to include best practices for IT support, time management, and proactive customer service. Kelwin's mentorship style fostered confidence and independence, encouraging me to take on challenging projects while knowing I had his support. His genuine investment in my professional growth and his willingness to share his extensive knowledge made him not just a colleague, but a mentor who fundamentally improved my approach to IT support and technical problem-solving."

"Working with Kelwin on SaaS platform configurations, particularly Mosyle and Atlassian, has been exceptional. His expertise in automating complex workflows while ensuring proper escalation processes significantly improved our team's response times by over 40%. What truly set Kelwin apart was his comprehensive approach to Mosyle MDM script development and documentation - he created detailed guides and automated deployment scripts that transformed our device management capabilities across 800+ endpoints. Beyond technical execution, Kelwin served as an invaluable mentor, particularly with SaaS platforms like Okta, where he guided our team through identity and access management best practices and advanced configuration techniques. His ability to streamline these platforms eliminated manual interventions that were previously impacting team productivity by 50%. What impressed me most was Kelwin's proactive approach to cross-functional collaboration. He consistently identified opportunities to integrate our systems more effectively, creating custom solutions that bridged gaps between HR, IT, and security teams. His Python and Bash scripting expertise enabled him to automate routine tasks that previously required significant manual effort, and his comprehensive documentation ensured our team could maintain these solutions independently. Kelwin's strategic thinking combined with hands-on technical skills made him not just a colleague, but a trusted technical advisor who elevated our entire IT operations."